1. Health care organizations should ensure that patients/consumers receive from all staff members effective, understandable, and respectful care that is provided in a manner compatible with their cultural health beliefs and practices and preferred language.
2. Health care organizations should implement strategies to recruit, retain, and promote at all levels of the organization a diverse staff and leadership that are representative of the demographic characteristics of the service area.  
3. Health care organizations should ensure that staff at all levels and across all disciplines receive ongoing education and training in culturally and linguistically appropriate service delivery.

Resource Information Links:

Competent Care 

• Cultural Competency
• Health Beliefs
• Health Literacy
• Cross Cultural Communication

Workforce

• Workforce Incentive Programs
• Data/Information
• Search Organizations
• College Recruitment

Education/Training

• Staff Training/Education