Due to scheduled maintenance by the Arizona Department of Administration to the state datacenter, azdhs.gov and related services will be unavailable from 10:00 p.m. Friday, November 15, until 10:00 a.m. Saturday, November 16. Thank you for your patience.
Resources for Health Care Providers
Title VI of the Civil Rights Act
Title VI of the Civil Rights Act of 1964 prohibits recipients of federal funds from discriminating against any person on the basis of race, color, or national origin. If your agency receives federal funds, you are required by law to take reasonable steps to ensure that limited English proficient (LEP) persons have meaningful access to your services. This means providing the client with a qualified interpreter and translated documents at no cost to the client.
- Guides from the Department of Health and Human Services regarding Title VI and LEP persons
- Listing of interpretation and translation service providers
- Resources for improving Language Access from the Arizona Health Disparities Center
Refugee Medical Assistance Program (RMAP)
The Refugee Medical Assistance Program (RMAP) is a temporary, federally-funded health benefit program for refugees, asylees, and other special immigrants. RMAP functions as health insurance coverage for essential health services for the first 8 months after arrival to the US.
Note: With the upcoming restoration of Medicaid, most refugees will be eligible for and expected to enroll in AHCCCS upon arrival. Beginning January 1, 2014, RMAP will only cover the domestic preventive health screening for all newly arrived refugees. Refugees should receive this screening within the first 90 days of arrivals. In special cases, refugees ineligible for AHCCCS and without other health coverage may receive coverage through RMAP for up to 8 months after arrival
- For detailed information please read the RMAP Provider’s Manual or call 1-602-542-6644.
- Frequently Asked Questions (FAQs) for health professionals serving refugees
- More information about the Refugee Domestic Preventive Health Screening
The increased racial, ethnic, and linguistic diversity of patient populations presents both challenges and opportunities for health care providers. Cultural competency is defined as a set of congruent behaviors, attitudes, and policies that enables effective work in cross-cultural situations.
Understanding, valuing, and accommodating cultural differences are essential for reducing health disparities and providing quality health care to all patients. Health services that are respectful of and responsive to the cultural and linguistic needs of refugee patients can have a positive impact on health outcomes and the overall resettlement process.
The Arizona Refugee Health Program has developed a community profile for each of the major refugee groups resettled in Arizona. The purpose of these community profiles is to build on the capacity of health care providers to provide culturally and linguistically appropriate care for refugee patients. These community profiles are only meant to provide a general orientation to the culture, and may not apply to every individual in the group. Each refugee brings his or her own story and own culture.