Well Woman HealthCheck Program

Frequently Asked Questions (FAQs)


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Q01: Who Should Get Breast and Cervical Cancer Screenings?

All women are at risk for breast and cervical cancer, but regular screenings can prevent or detect these diseases early. The U.S. Preventive Services Task Force has established specific guidelines for breast and cervical cancer screening, but you should discuss how often you should be screened with your health care provider.

Q02: Am I eligible for the Well Woman HealthCheck Program?

You may be eligible for free or low-cost screenings if you meet these qualifications:

  • You are between 40 and 65 years of age for breast cancer screening.
  • You are between 21 and 65 years of age for cervical cancer screening.
  • You have no insurance, or your insurance does not cover screening exams.
  • Your yearly income is at or below 250% of the federal poverty level.
  • You do NOT currently have breast or cervical cancer.

For more details on eligibility, please see the WWHP Eligibility page.

Q03: What services are covered through the Well Woman HealthCheck Program?

Program services include:

If you have additional medical concerns that you want to address with your provider, unrelated to breast or cervical health, a separate appointment outside of the WWHP needs to be scheduled. The WWHP is only able to pay for approved services related to breast and cervical cancer. If unrelated laboratory testing is ordered, payment for those tests/services will be the patient's responsibility.

Q04: What if my health insurance has a high deductible?

If you have health insurance with a high deductible ($100 or more), which does not waive the deductible for preventive screenings (i.e. pap smears, clinical breast exams and mammograms) and you meet all other program eligibility requirements; you are eligible for screening. If your breast or cervical cancer screening results are abnormal, your insurance may be used to obtain diagnostic services. Once you reach the deductible amount, please let the WWHP staff at the facility where you receive care know, along with your provider, so your insurance company can be billed for any additional services related to the WWHP.

Q05: What if my health insurance does not cover preventive services (office visits, pap tests or mammograms)?

If you meet all other eligibility requirements, and your insurance company does not cover these services, the WWHP will pay for the breast and cervical cancer screenings.

Q06: What happens if I am diagnosed with breast or cervical cancer?

Arizona's Well Woman HealthCheck Program is a CDC funded National Breast and Cervical Cancer Detection Program and is covered by the Breast and Cervical Cancer Prevention and Treatment Act of 2000. The WWHP links all eligible uninsured women in Arizona diagnosed with breast or cervical cancer or precancerous cervical lesions to the Breast and Cervical Cancer Treatment Program (BCCTP) through the Arizona Health Care Cost Containment System (AHCCCS). Women who are enrolled in AHCCCS through the Breast and Cervical Cancer Treatment Program (BCCTP) do not have to have dependent children or meet the standard AHCCCS income guidelines.

If you do not qualify for the BCCTP, other treatment resources may be available to you. Please visit the Other Cancer Treatment Programs page.

Q07: What if I have a prior diagnosis of breast or cervical cancer?

If you were diagnosed with breast or cervical cancer in the past, and have completed treatment, you may be eligible to enroll in the WWHP program for screening and diagnostic services.

If you are currently undergoing treatment or your treatment is incomplete, we are unable to enroll you in the Well Woman HealthCheck Program at this time. We work closely with Susan G. Komen for the Cure, Phoenix and Southern Arizona Affiliates to assist breast cancer patients diagnosed outside of the program who would have been otherwise eligible. The Phoenix Affiliate of Susan G. Komen for the Cure awards grants to several facilities throughout Arizona to provide free or low-cost breast cancer screening and treatment. A list of those facilities is available on their website.

If you don't have insurance and have been diagnosed with cancer, you may qualify for the Pre-Existing Condition Insurance Plan through Healthcare.gov.

Q08: How do I schedule a screening or find a screening facility near me?

To schedule a screening please see the Program Locations page to find a facility nearest you or call 1-888-257-8502.

Please note that all appointments and follow-up appointments must be scheduled through the Well Woman HealthCheck Program in order to be paid for by the program.

Q09: If I am diagnosed with breast or cervical cancer outside of the Well Women HealthCheck Program, am I still eligible for treatment through the program?

Prior to August 2, 2012 only women that were screened and diagnosed through the WWHP qualified for the Breast and Cervical Cancer Treatment Program (BCCTP). Due to a change in Arizona law, all women that qualify for the BCCTP are now eligible to enroll in the program. It is no longer necessary to be screened and diagnosed through the WWHP to enroll in the BCCTP. Please visit the BCCTP page for more information.

If you don't have insurance and have been diagnosed with cancer, you may qualify for the Pre-Existing Condition Insurance Plan through Healthcare.gov.

Q10: What happens when I go for my initial doctor's appointment?

The provider may have additional forms or a check-in process, so please arrive 10 - 15 minutes early for your initial doctor's appointment. At your appointment check-in, please inform the front desk that you are a WWHP patient. The office visit will typically include a Clinical Breast Exam (CBE), a pelvic exam, and a pap test. If you are scheduled for a pap, be sure that you are not on your period. If you have had a hysterectomy and do not have a cervix, you will not have the pap done since it will not be covered by the WWHP unless your hysterectomy was related to cervical cancer. The WWHP will only reimburse for a pap smear every other year if the previous year's test was negative.

Q11: Are the consent forms that I sign at enrollment valid from year to year?

No, the consent forms are valid for one year. New consent forms must be signed every year.

Q12: Is the mammogram done at the same time as the office visit?

No. The mammogram is done at a different facility and a separate appointment is needed for this procedure. This appointment should be made at the same time that your doctor's appointment is made by the WWHP staff.

Q13: Who pays for the office visit and mammogram?

Woman HealthCheck Program is only able to pay for services related to breast and cervical cancer screening and diagnostics. If you address other health concerns with your provider during your office visit, or if tests are performed unrelated to breast and cervical cancer screening, you will be responsible for the charges incurred.

Please contact the WWHP staff at the facility where you enrolled in the program if you receive any bills related to WWHP covered services. Although some providers send patient's copies of the invoices, this is not the practice of all offices and we want to make sure that your services are billed properly.

Q14: What if I need additional diagnostic services or treatment?

If you need any additional services or diagnostics beyond the initial breast and cervical cancer screenings, please stay in touch with your WWHP case manager, they will be scheduling your future services. They will need to know what procedure or treatment needs to be done and the schedule date(s).

Please Note: If a biopsy is needed, it will be covered BUT the pre-op services (blood/lab work, chest x-rays, etc.) are NOT covered under the Well Woman HealthCheck Program. Reimbursement for these services may be available through alternative funds; please contact the WWHP Patient Navigator at the facility where you were screened for more information.

Q15: Who do I contact if I need to cancel or change my appointment or reschedule my mammogram?

Please contact the provider and reschedule your appointment, then contact your WWHP Patient Navigator with your rescheduled appointment date. Your mammogram appointment may also need to be rescheduled. Please discuss any appointment changes with the WWHP staff at the facility where you are seeking care. Please make sure the WWHP staff are always aware of your scheduled appointment dates.

Q16: What do I do if I receive an invoice for WWHP covered services?

Please contact the staff where you enrolled in the program right away to make sure that they have the bill for your services.

Q17: Who should I contact if I obtain health insurance, AHCCCS, or Medicare after my enrollment into the WWHP?

You will need to contact the WWHP staff at the facility where you receive care, since they will need a copy of your insurance card. If the insurance provider covers mammograms, you may not be eligible for the program any longer, unless you have a high deductible. Your WWHP Patient Navigator will discuss the details with you.