Due to technical difficulties, all Medical Marijuana online applications will be unavailable until 8AM, Tuesday, March 11th. We apologize for the inconvenience and thank you for your patience.

Division of Behavioral Health Services

ADHS/DBHS Provider Manual: Table of Contents

NOTE: Beginning April 1, 2014, this page will be changing to a new format.

Section Effective Date
1. 0 Scope
1.0 Scope 03/01/10
2.0 Introduction
2.0 Introduction 03/01/10
3.0 Clinical Operations
3.1 Eligibility Screening for AHCCCS Health Insurance, Medicare Part D Prescription Drug Coverage, and the Limited Income Subsidy Program 05/04/10
3.2 Appointment Standards and Timeliness of Service 09/15/13
3.3 Referral and Intake Process 02/12/11
3.4 Co-payments 02/01/11
3.5 Third Party Liability and Coordination of Benefits 07/01/10
3.6 Member Handbooks 02/05/14
3.7 Reserved  
3.8 Outreach, Engagement, Re-Engagement and Closure 12/20/13
3.9 Assessment and Service Planning 12/20/13
3.10 SMI Eligibility Determination 10/15/13
3.11 General and Informed Consent to Treatment 10/15/11
3.12 Advance Directives 06/15/13
3.13 Covered Behavioral Health Services 04/01/14
3.14 Securing Services and Prior Authorization 02/05/14
3.15 Psychotropic Medication: Prescribing and Monitoring 02/25/14
3.16 Medication List 02/05/14
3.17 Transition of Persons 01/15/10
3.18 Pre-Petition screening, Court-Ordered Evaluation and Court Ordered Treatment 04/01/11
3.19 Special Populations 04/01/11
3.20 Credentialing and Recredentialing 10/01/12
3.21 Reserved  
3.22 Out-of-State Placements for Children and Young Adults 09/15/2013
3.23 Cultural Competence 02/01/11
3.24 Reserved  
3.25 Crisis Intervention Services 01/01/11
3.26 Housing for Individuals determined to have a Serious Mental Illness (SMI) 03/01/13
3.27 Verification of U.S. Citizenship or Lawful Presence for Public Behavioral Health Benefits 02/25/14
4.0 Communication and Care Coordination
4.1 Disclosure of Behavioral Health Information 12/01/10
4.2 Behavioral Health Medical Record Standards 07/01/12
4.3 Coordination of Care with AHCCCS Health Plans, Primary Care Providers and Medicare Providers 06/15/11
4.4 Coordination of Care with Other Governmental Entities 10/15/13
4.5 Partnerships with Families and Family-Run Organizations in the Children's Behavioral Health System 11/15/10
5.0 Member Rights and Provider Claims Disputes
5.1 Notice Requirements and Appeal Process for Title XIX and Title XXI Eligible Persons 04/01/14
5.2 Member Complaints 12/20/13
5.3 Grievance and Requests for Investigations for Persons Determined to have a Serious Mental Illness 08/15/13
5.4 Special Assistance for Persons Determined to have a Serious Mental Illness 12/20/13
5.5 Notice and Appeal Requirements (SMI and Non-SMI/Non-Title XIX/XXI) 08/15/13
5.6 Provider Claims Disputes 07/01/12
6.0 Data and Billing Requirements
6.1 Submitting Tribal Fee-for-Service Claims to AHCCCS 09/01/10
6.2 Submitting Claims and Encounters to the RBHA 09/01/10
7.0 Reporting Requirements
7.1 Fraud and Program Abuse Reporting 04/01/14
7.2 Medical Institution Reporting for Medicare Part D 10/15/13
7.3 Seclusion and Restraint Reporting 09/15/09
7.4 Reporting of Incidents, Accidents and Deaths 01/15/10
7.5 Enrollment, Disenrollment and Other Data Submission 02/25/14
7.6 Duty to Report Abuse, Neglect or Exploitation 02/25/14
7.7 Duty to Warn 10/01/12
7.8 Reporting Discovered Violations of Immigration Status 02/25/14
8.0 Periodic Audits and Surveys
8.1 Encounter Validation Studies 10/15/13
8.2 Reserved  
8.3 Behavioral Health Recipient Satisfaction Survey 02/25/14
8.4 Performance Improvement Projects 03/05/14
8.5 Reserved  
9.0 Training and Development
9.1 Training Requirements 03/01/13
9.2 Peer Support/Recovery Support Training, Certification and Supervision Requirements 10/01/12
10.0 T/RBHA Specific Requirements
11.0 Definitions
12.0 Fact Sheets (under construction)
13.0 Forms and Attachments
14.0 Index
14.0 Index 09/01/11

Note: Information provided in PDF files, unless otherwise indicated.