Division of Behavioral Health Services

Policy and Procedures Manual

Welcome to the New DBHS Policy and Procedures Manual. Please note that the site is still under transition. For additional assistance please contact the BHS Policy Unit. Please see our Policy Clarification Memorandums form supplementary information.

Old And New Policy Crosswalk

Section 1: Network/System of Care
Section 2: Finance/Billing
Section 3: Quality Management
Section 4: Medical Management/Utilization Management
Section 5: Contract and Corporate Compliance
Section 6: Data Systems/Reporting Requirements
Section 7: Grievance and Appeals/Member Rights
Section 8: Forms and Attachments

Chapter 1800: Grievance System and Member Rights


Note: Information provided in PDF files.