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Division of Behavioral Health Services

Bureau of Quality Management Operations: Office of Performance Improvement

Performance Improvement Initiatives
Through data collection and quality management activities, ADHS identifies areas in which to focus performance improvement efforts.

Performance Improvement Projects
ADHS has identified the need to implement several performance improvement projects to target specific areas for improvement.  Project topics are determined through the use of data collection and analysis and include both clinical and non-clinical topics. Projects are considered complete when a year of sustainable improvement has been demonstrated.

Current project topics include:

  • Child and Family Team Performance Improvement Project Proposal
  • Recovery through supported Employment Performance Improvement Project

Click here to access the ADHS/DBHS Practice Protocols webpage.
Click here to access current and previous ADHS/DBHS Performance Improvement Project Reports.

Performance Measures
ADHS provides oversight of Contractor activities by establishing measures with benchmarks for performance. The following performance measures have been established to evaluate the quality of the care provided to Title XIX/XXI consumers:

  • Access to Care/Appointment Availability

  • Coordination of care with acute Contractors/PCPs

  • Sufficiency of assessments

  • Consumer/family involvement

  • Cultural competency

  • Appropriateness of services

  • Informed consent

  • Quality clinical outcomes

Click herePDF to access the Submission of Incident, Accident and Death Reports.
Click here to access ADHS/DBHS Performance Improvement Quarterly Reports.
 
Annual Consumer Survey
On an annual basis, ADHS participates in the MHSIP consumer survey to determine consumer satisfaction related to the behavioral health system.  Results are analyzed and compared to other monitoring mechanisms to identify areas for improvement.

Click here to access the Annual Reports where the Annual Consumer Surveys may be found.

Outcome Measures
ADHS currently collects data related to outcomes for the behavioral health recipients through its demographic data system.  Current outcome measures include:

  • Educational status
  • Employment status
  • Substance use
  • Living situation
  • Criminal justice involvement