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Bureau of Quality & Integration

Evaluation: Problem Resolution Referrals

This process is tracked through an automated application (Problem Resolution Reporting System - PRRS) developed in-house at DBHS. When referrals are made to DBHS involving a problem that needs to be resolved, the involved Clinical Bureau or the Quality Management and Evaluation Bureau records the contact in the PRRS and tracks it to completion.

The application went live on April 1, 1999, and the first reports regarding the content and frequency of the referrals were available on September 1, 1999. The aggregated data is reviewed to detect trends for type of issue referred, timeliness of resolution, and volume of referrals. This data will be compared to information gleaned from the Grievance and Appeal databases to determine if like issues surface through these separate processes.