Division of Behavioral Health Services

Bureau of Quality Management and Evaluation

The Bureau of Quality Management and Evaluation assumes responsibility for quality assessment and continuous quality improvement, utilization review, risk management and development of outcome measurement reports. The Bureau Chief chairs statewide monthly meetings of RBHA QM Coordinators to recommend, review and implement standards of care and practice guidelines.

The units within the BQME include:

• Quality Improvement
  • Operational and Financial Review
  • Case File Review
  • Problem Resolution Referrals
  • Utilization Management
  • Client Satisfaction Survey
• Business Information Systems
• Research, Evaluation and Dissemination

Bureau Accomplishments

The Bureau of Quality Management and Evaluation (BQME) has led Division-wide efforts to implement the ADHS/DBHS Quality Management/Utilization Management Plan 5.2 during FY 1999. The QM/UM Plan defines a comprehensive, continuous quality assessment and improvement process for behavioral health services in Arizona. The purpose of the QM/UM Plan is to ensure procedures are in place to evaluate the delivery of behavioral health services and to make recommendations for the measurement and improvement of client care as well as the administrative and fiscal management of the Regional Behavioral Health Authorities (RBHAs).